Return and Refund Policy
Fifteen Day Refund Policy gladly accepted within fifteen days from the date of receipt
of merchandise. If, for any reason, you are not completely satisfied with your purchase,
you may return it in new condition. RMA
(return merchandize authorization) along with return instructions can be found on your attached invoice. 15%
restocking fee may apply.
Note: Refunds will include product and tax amount only. In the
event that an incorrect item was shipped, or if products were flawed or damaged
in transit, we will also include the shipping charges in your refund.
Exchange Policy
In order to serve you better, in case you need an exchange, please place
a new order for the requested item(s) and follow the Return and Refund policy
to return your purchased items.
Product quality
At Lucky38 we stand behind our products. We guarantee
all the products that we sell against any defects in
workmanship or materials, for a period of 90 days from delivery date.
Price Matching Policy
If you have found a verifiable lower delivered
price on in-stock merchandise from a reputable authorized dealer,
we will do our best to
meet the price. Please send us an email to service@lucky38.com
All Orders will be shipped in 24 hours
We carry most of the items in stock, if an item is not in stock, you'll be notified
immediately. We guarantee SIX days delivery or less for all major cities nationwide.
We are always looking for sales reps in different territories. Please contact
us with your sales experience and the territory that you're interested in.
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